They always believe in
establishing pleasurable and convenient conversation with their customers.
Their high end quality products are their true representation which is
sufficient enough to speak about their successive growth. Some of the key
practices adopted by them to ensure high customer services include the
The Pre order practice
involves the working of their professional sales team. They organise the
meetings with their customers on their respective sites of product
installation. They discuss the drawings and illustrations with their customers
in order to create a better understanding of their actual requirements in terms
of hardware, design, glass and finish that are required to be installed. They
take all the measurements and aperture for the convenience of their designing
team. Thereafter, they generate the quotation of the customer after
incorporating all the modifications.
The next level of work is
done by their exceptionally skilled designing team and installation team after
getting the confirmation of the customer on the quotation. They design the most
comfortable and durable products for the customer with complete dedication.
The second major practice
of this company involves installation practice in which their installation team
looks after the convenient and appropriate installation of their products on
the respective sites in order to achieve optimum level of customer
satisfaction. Their completely magnificent world of UPVC products enables them
to do so with ease and convenience. Before pursuing the final installation,
their supervisor visits the site for further inspection and confirmation. Then only
the work of installation can proceed. Their installation procedure involves
total four stages which include:
- The fitting of doors and windows.
- The second stage involves fixing of various
hardware including handles, multi-point locks and levers.
- Critical scrutiny of the alignment and the
adjustments of the products installation
- Filling of silicon for additional protection
and strength and then final finishing.
End to End Customer Support Service
They not only focus on
creating higher levels of sale but also establishing a lifelong relation of
trust, reliability and consistency with their customers. They always believe in
creating customers for the life time. Apart from providing high quality
products, they also look after the after sales services of all the customers.
Their superior quality products cover warranty of 10 years to serve their
customers in the most effective way. They are always ready to help and support
their customers under any unexpected problem situation.
In case of problems
related to alignment and operation of their products, they try to resolve such
problem within maximum 48 hours of the complaint. In case of replacement of
parts, they try to resolve it within maximum 72 hours of the complaint. In case
of any unknown or unexpected event, they update their customers with the entire
information they have from time to time.
satisfaction and their happiness are the major driving forces behind their
smooth operation and achievement of successive growth. They continuously
believe in advertising through their customers only as they are the most
perfect mode of advertisement.