Decorate every area of your beautiful life with contemporary elegance, sophistication and affordable styles of India Circus Retail Pvt. Ltd. which offers a complete range of home decor and its accessories. The major inspiration behind their designing of products is road side tea and Mughal royalty on the basis of which all their products are designed.

They cater varying tones and moods of the people with the diversified range of products. They try to bring the original essence of the real India in all their products. Their vibrant use of colours and contemporary design are their major strength.

Shipping And Delivery

Do I have to pay shipping charges?
    No, you don't have to pay any shipping charges for transactions worth Rs 1000 and above.Transactions of Rs 999 or lower will incur a very small convenience charge of Rs 99.
By when will I receive the ordered products?
    If you have purchased online, with a Credit, Debit, or Cash card, you will receive an order receipt and product delivery information email as soon as the order is placed. If the payment method is Cash On Delivery (COD), we will give you a confirmation via phone. If you are making a payment via Cheque or Demand Draft, you will receive an order receipt and product delivery information email after the payment has been processed. If the item needs to be shipped internationally, please allow a minimum of 4-6 weeks for delivery
How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?
    India Circus is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area.
A few months ago, I had ordered from India Circus and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pincode is not being recognised. Why so?
    There were a few areas and Pincodes that were serviced by India Circus earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pincodes, we won't be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different / alternate address with a serviceable Pincode. Please get in touch with our Customer Service on +91 7666225855 to know which Pincodes are serviceable.
What is the mode of delivery at India Circus?
    We have partnered with GATI courier services for the shipment of products across India and FEDEX courier services for international shipments. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
Why have I received only a part of my order?
    As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

Order Tracking

How do I know if my order has been placed successfully?
    Within a few minutes of successfully placing your order, you will receive an email confirmation from India Circus. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
How do I check the status of my order?
Simply follow the below-mentioned steps:
  • Click on 'Login / Sign Up' on the top left of the page and log in to your account.
  • Go to 'India Circus' on the top right of the website.
  • Click on the 'Orders' tab.
  • Go to the relevant Order No. and click on it to check its status.

Returns Policy

When you shop with India Circus, it's our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.

In which cases can I return the product?

You can return a product in the following two scenarios:
  • A product is damaged, possibly in transit. India Circus does have a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed.
  • Mismatched product delivered, in terms of style, colour and / or size.
If you want to return the product for any other reason apart from the above-mentioned ones, please get in touch with our Customer Service within 48 hours from the receipt of delivery. You can either call our Customer Service on +91 7666225855 between 10.00 a.m. and 7.00 p.m. (IST), or email us at support@indiacircus.com . Alternatively, you could fill the Return Form, which is available on the My Account section of our website.

When can I return the product?
    Please get in touch with us within 48 hours from the date of receiving your shipment.
Who pays the postal/shipping charges for the returned goods?
    This depends on things such as the availability of our associated courier services in your area, the size / weight of the product. Please call our Customer Service on +91 7666225855 for further details.

What is the returns procedure?

Step 1
    Call our Customer Service on +91 7666225855 between 10.00 a.m. and 7.00 p.m. (IST) from Monday to Saturday and choose the 'return' option to reach our dedicated helpline for returns. You can also email us at support@indiacircus.com and mention the details of the return. Alternatively, you could fill the Returns Form, which is available on the My Account section of our website.
Step 2
    Once your returns request is validated over phone, we will send you an email authorising a return, along with the address for the same. Please print a copy of the email and attach it to the return shipment. To be eligible for the return, kindly use one of our associated courier partners to send us back the product. In a rare case, due to logistical constraints, if we are unable to collect a return, and you've arranged for the same, you would be reimbursed your shipping costs after an approval from India Circus' management. Remember, we must receive the package within 10 days of us sending the authorising email. If the pick-up is being arranged by us via one of our authorised courier partners, kindly facilitate the handover from your delivery address within 48 hours of receipt of the authorisation email.
Step 3
    After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace the product. If the product is not available, we will issue a merchandise credit in the appropriate amount. Your returns issue will be closed within 10 days of our receiving the return package from you.
What is the Return Policy for the discounted products?
    India Circus does not offer replacements on discounted or season-end sale products.
I've cancelled an order. Can I expect a cash refund?
    No refunds are applicable for cancellations, IndiaCircus will offer you credits in such case, which can be redeemed on your next purchase. A refund is applicable only under the sole discretion of India Circus Retail Pvt.Ltd. All refunds would be through a NEFT transfer/Cheque deposit in your Bank Account and no Cash payments will be made in lieu of the same.
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