The Company has successfully established
a trust-worthy service among its customer for delivering high quality products
and good service. It has two main criteria which should be known to the person
who will buy a product from the HSIL Company.
Warranty: If any product is found defective then the product will
be repaired or replaced with a new one. Products will not be replaced if:
1. Faulty installation or accidents, agent's misuse
2. Improper maintenance of the product
3. Aggressive cleaning chemical, Lime-scale or
4. Illegal alternation
5. Wear and tear.
The warranty is not valid for
parts or products that doesn't have original HSIL parts and repaired by
unauthorised person. The warranty excludes products like rubber components,
hoses and other consumables. If there is any amendment then the warranty is
invalid. The Company will not be liable for any accidents or misuse of the
product and no greeter amount will be paid by the company than the original price
of a defective product. The customers have to take the risk and cost while
returning the defective product to the Company. Within seven days of purchase,
the detachable coupons have to be mailed to the company in order to avail the
warranty. There is only one year warranty on products like health faucets,
sensor faucets and showers.
Customer Guidelines: In order to install the product properly and
to know more about how to use the product, the users need to follow few
guidelines. If any installation process is proceed without reading the
guideline then it may damage the product. The warranty is not applicable if any
product is damage for any improper installation. These guidelines are provided
by the company. The guidelines are as follows
1. In order to have a smooth flow of the water the
pipelines have to be straight as much as possible. Small bends can cause the low pressure of
water hence resulting in dissatisfaction.
2.The supply lines should have vent pipes. The
vent pipes helps to remove air from the system hence improving the water
3. 25mm pipelines should be used rather than using
20mm pipelines. This will allow enough space for the water to flow quickly
4. Before fixing the tiles the pipelines should be
tested properly with high pressure of water to identify any blockage.
5. Cleaning of the aerators should be regular to
have the foam flow of the water.
6. The outlet point on the tank should be place
25cm above the ground of the tank. This will not allow the foreign particle to
flow in from outside. The tank should be properly clean before the supply
begins and it should also be cleaned regularly after the installation.
7. To remove stains and scaling the fittings should
be cleaned properly with chalk or soap powder. It is recommended that not to
use any detergents, this may damage the chromium finish of the products.
8. Usage of acids or strong chemical is strictly
prohibited. A soft cloth can be used to clean the product and also to maintain
the painted finish of the product.
9. In order to protect the product from any dirt or
stain, the product should be covered with a small piece of cloth. This should
be removed after the installation process or at the time when the product is
put to use.
10. A distance of 165mm should be maintained between
the hot and cold inlet. The wall mixtures of the company can be used to mount
the pipelines inside the wall.
11. Only buy products from HSIL authorised dealer to
have the genuine product of the Company.
12. Genuine spares can be found from the authorised
stockist in case of replacement and repairs.
13. Follow the installation manual provided inside
the boxes of each item. Without it corrects installation process cannot be
obtained. Incorrect procedure of installation can damage the product.
14. Make sure that every product has the Benelave
logo which proves its authenticity.
15.For service and technical assistance contact the
nearest HSIL dealer, area representative or the branch office.
16.The sieve should be installed properly to
prevent any intrusion of foreign particle. This sieve is provided with every
product of the company.